Privacy Policy

In attention to the Federal Law of Protection of Personal Data in Possession of Individuals, we inform you that Servicios de Frontera DEHP S de RL DE CV, with address at Carretera 45 León-Silao Km. 156.4 Local 17, Colonia Nuevo México, Silao, Guanajuato, C.P. 35270, and internet web page, is responsible for collecting your personal data, the use given to them and their protection; in this regard, we inform you of the following:

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

  • 1. Contact information necessary to provide you with our services.
  • 2.To provide the services entrusted to our company.
  • 3.To administer or operate the foreign trade services and products you request or contract with us.
  • 4. To inform you about changes in our services.
  • 5.To comply with legal, tax and customs obligations.
  • 6. Any activity related to the corporate purpose of the company as well as to fully comply with the obligation we have undertakenwith you.


In addition, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with a better service:

  • 1. Conducting periodic evaluations and satisfaction surveys of our services in order to improve their quality.
  • 2. For purposes of commercial prospecting, courses, advertising of the services provided or of a third party.
  • 3.To inform you about new services or products that we believe may be of interest of you.


In case you do not want your personal data to be processed for these additional purposes, you can communicate this to us by sending an e-mail to

The refusal to use your personal data for these purposes shall not be a reason for us to deny you the services and products you request or contract with us.

To carry out the purposes described in this privacy notice, we will use the following personal data: 

  • 1. Name(s) and surnames and/or company name(s).
  • 2. Address.
  • 3. E-mail.
  • 4.Office and/or business telephone, cellphone and/or fax number.
  • 5. Occupation.
  • 6. Copy of R.F.C. ID card.
  • 7. Copy of the S.H.C.P. discharge.
  • 8.Letter of Entrustment.
  • 9.Copy of the notice in case of change of tax domicile or corporate name.
  • 10. Copy of the notice of assignment conferred before the SAT (Patent authorization)
  • 11. Recent proof of address.
  • 12. Articles of Incorporation (first page)
  • 13. IFE ID of legal representative.

We inform you that your personal data is shared inside and outside the country with the following persons, companies, organizations, and different authorities than us, for the following purposes:

  • Customs Brokerage Agency - Providing import service of goods.
  • American Broker - Providing services for the import of goods.
  • American provider - Supply and transport of goods.  
  • Transfer and carrier – Crossing and transport of goods.
  • Under no circumstances will you be asked to provide us with "sensitive personal data", that is, intimate personal data ( your racial or ethnic origi, present and/or future health status, religious, philosophical and/or moral beliefs, trade union membership, political opinions and/or sexual preference), the improper use of which may give rise to discrimination or lead to a serious risk to you. 

    To prevent unauthorized access to your personal data and in order to ensure that the information is used for the purposes set forth in te privacy nortice, we have established a controlled database with limited access in order to prevent unauthorized use or disclosure of your data, allowing us to treat them properly. Likwise, we inform you that with the same regime of protection of your data, they may be transferred to any of the affiliated companies and even to third parties, unless you expressly state your opposition within 5 working days after reading this Privacy Notice you can express your refusal via email, if you do not express your refusal, it will be understood that you accept the transfer of your data.

    On the other hand, you have the right to know about your personal information, what we use it for and the conditions of the use we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that is not being used in accordance with the principles, duties and obligations under the law (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition. These rights are known as ARCO rights.

    In order to exercise any of the ARCO rights, it is necessary to send the request in the terms set forth in Article 29 of the Federal Law for the Protection of Personal Data in Possession of Individuals, to Mrs. Aida Torres, responsible for Our Customer Service Department, located at Carretera 45 León-Silao Km. 156.4 Local 17, Colonia Nuevo México, Silao, Guanajuato, C.P. 35270, México, or by phone at (472) 748 6294 or via e-mail to, which we ask you to confirm via telephone to guarantee its correct reception.

    In the event that you choose to revoke the consent you have given us for the processing of your personal data, it is important that you take into account that such request in some cases may not be concluded immediately, since it is possible that, for some legal obligation, we may require to continue processing your personal data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or terminate the relationship that binds you to us.  

    This privacy notice may be modified, changed or updated as a result of new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons.